Shipping

Standard Orders

We will usually dispatch your organic linen within two working days of placing your order. 

Custom-made or pre-order items are dispatched as soon as they become available.

Delivery:

Delivery for larger value items is usually signature required. If you wish your parcel to be left, please add a “safe spot” to the notes section of your order. (Leaving a parcel means you assume the risk if it is stolen) 

Fastway (Aramex), or NZ Post Couriers are used for deliveries in NZ, and we have found them to be very reliable.  Your parcel can be tracked via their websites, and we will provide you with tracking details.

Delays may occur due to weather events, or public holidays. 

If you are unsure of delivery, please make contact and we can help with a track and trace. Our shipping prices & expected timeframes are  below.

Custom Orders

Custom-made covers are just that - made to your specifications. They take more time to make, so we aim to dispatch within 25 working days of receiving your order.  Delivery will be signature required. If you specify a parcel to be left, whilst we can follow-up with couriers, you accept any risk for a missing parcel.

International Shipping 

Overseas orders are normal shipped by NZ Post International Economy Plus.  Please contact us for courier rates before placing your order.  Courier costs may be double the Economy Plus rate.  Orders being sent to Australia are normally sent via courier.

International Shipping costs and availability change constantly.  The cost of shipping overseas orders is dependent on the parcel size and weight. We reserve the right to contact you should the postage cost exceed  the charge applied to your order or if shipping to your destination has been suspended for any reason. (Orders can be cancelled and a refund made if a shipping rate cannot be agreed before dispatch). 

Taxes & Duties: Note that if your order is subject to import duty or taxes by your country's Customs Department, you will be responsible for this payment.  We cannot confirm the policies of any given country's customs requirements. Check this for yourself before placing your order.